Support
Help for ops teams and IT.
Submit a support request with severity and diagnostic context, or use the FAQ for common go-live questions. We do not leave you with a toolkit and a silent inbox.
How we help
Customer & ops
Quoting, share links, blocked rules, exports, and day-to-day configurator questions.
Open support formIT & admin
Access, security questionnaires, tenant setup, and production-blocking incidents.
Report an IT issueSelf-serve answers
Implementation timeline, STEP outputs, pricing ladder, and go-live support scope.
Read FAQ
We reply to support requests within one business day. Prefer email? contact@vendorcad.com
Request
Tell us what broke — or what you need.
Choose severity honestly. Urgent is for production quoting or export blockers. Include diagnostic info so IT and our team can reproduce faster.
For partnerships or press, use Contact. For a product walkthrough, book a demo.
Support FAQ
Customer ops and IT answers — without invented SLAs.
Use the support form on this page (preferred — it includes diagnostic context), or email contact@vendorcad.com. Pilots and DFY Catalog customers get the same inbox; urgent production blockers are prioritized.
Yes — the interactive demo is the real multi-tenant app under a seeded demo workspace. Reset demo clears demo edits; it does not affect customer tenants.
Confirm the configuration passes rules (blocked options show in the UI). Retry once. If it still fails, open Support, choose “3D preview / export”, attach the product name and parameter values, and mark Urgent if quoting is blocked.
VendorCAD is multi-tenant SaaS with org-scoped data. SSO and plant deployments are Custom / Plant scope. For questionnaires, email contact@vendorcad.com with “IT security review” in the subject — we respond with current architecture notes for your evaluation.
Workspace admins manage members under App → Settings → Users. If you cannot sign in or lost admin access, submit a support request with your company domain and tenant name.
Submit Support with severity Urgent, category matching the failure, and leave “Include diagnostic info” on. Note approximate start time and how many users are affected. We treat Urgent production blockers first.
Next step
Need a walkthrough instead of a ticket?
Book a short demo if you are evaluating VendorCAD, or open the live demo workspace to try the real app.