Terms of Service

These Terms of Service (“Terms”) are a contract between you and VendorCAD (“VendorCAD,” “we,” “us”), a Tennessee company based in Knoxville, Tennessee, USA, for access to https://vendorcad.com and the VendorCAD software-as-a-service platform (the “Service”).

By accessing the Service, creating an account, launching a demo, or executing an Order Form / Statement of Work (“SOW”), you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

If a signed SOW or Order Form conflicts with these Terms, the SOW or Order Form controls for that engagement.

VendorCAD helps manufacturers get designed in first: parametric recipes, published configurators, share links, STEP exports (when validation passes), exact-spec quote inbox, and related manufacturer App features.

We may provide a seeded demo tenant for evaluation. Demo data is example data, not a production customer environment. Destructive actions and integrations may be limited in demo mode.

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your accounts and for ensuring users in your tenant comply with these Terms and our Acceptable Use Policy.

We may suspend or terminate access for security risk, non-payment, or material breach.

“Customer Content” means data, CAD sources, parameters, rules, branding, configurations, exports, and quote data you or your end users submit to the Service.

As between you and us, you retain ownership of Customer Content. You grant us a non-exclusive license to host, process, transmit, and display Customer Content solely to provide and secure the Service, and to create de-identified/aggregated insights that do not identify you or your end users.

We and our licensors own VendorCAD, including software, templates we author as platform work product, documentation, and branding. During a paid term you receive a non-exclusive, non-transferable right to use the Service for your internal business purposes as described in your plan or SOW.

Open-source components are licensed under their respective licenses (see the product NOTICE file). We will not introduce AGPL-licensed components into the hosted product without written agreement.

You are solely responsible for compliance with third-party CAD/PLM terms and seat licensing (including OnShape or other connectors). Unless an SOW expressly states otherwise, CAD seats are customer-funded.

Live 3D previews are visualization aids. Export files are provided when automated validation gates pass. We do not warrant fitness for a particular manufacturing process, regulatory compliance, structural performance, or production readiness.

You remain responsible for engineering review, quality control, and any use of outputs in manufacturing or commerce. Invalid or incomplete configurations may be blocked by rules; blocked exports are expected behavior, not a Service failure.

Fees, pilots, DFY catalog work, and refund terms are as stated on an Order Form, SOW, or invoice. Hosting fees are typically non-refundable after go-live unless the SOW says otherwise.

If billing is processed via Stripe, Stripe’s terms also apply to payment processing. Taxes are your responsibility unless we state otherwise.

You must comply with our Acceptable Use Policy. You may not reverse engineer the Service (except to the extent permitted by law), probe for vulnerabilities outside of an authorized program, disrupt other tenants, or use the Service for unlawful content or spam.

Our Privacy Policy and Cookie Policy explain how we handle personal information. For Customer Content where we act as a processor, our Data Processing Addendum applies when incorporated by reference in an SOW or upon request for qualifying customers.

Each party may receive Confidential Information of the other. The receiving party will use it only for the relationship and protect it with reasonable care. Customer Content is your Confidential Information. These Terms, pricing, and non-public product documentation are ours. Exceptions apply for information that is public, independently developed, or required to be disclosed by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. FOR FREE/DEMO USE, OUR AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

These limits do not apply to liability that cannot be limited by law, or to your payment obligations, or to infringement of the other party’s IP by unauthorized use.

You will defend and indemnify us against claims arising from Customer Content, your end users’ use of published configurators, your violation of law or these Terms, or your CAD/vendor licensing failures, except to the extent caused by our willful misconduct.

These Terms continue while you use the Service. Either party may terminate for material breach uncured within thirty (30) days after notice (or immediately for severe security/abuse issues). Upon termination, your right to access ends; we may delete Customer Content after a reasonable wind-down period unless law or an SOW requires longer retention. Sections that by nature should survive will survive.

Except as otherwise stated in a signed SOW or Order Form, these Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law rules. Exclusive venue lies in the state or federal courts located in Knoxville, Tennessee, and you consent to personal jurisdiction there.

These Terms plus any SOW/Order Form are the entire agreement for the Service. If a provision is unenforceable, the remainder stays in effect. Failure to enforce is not a waiver. You may not assign without our consent except to an affiliate or successor; we may assign to an affiliate or in connection with a corporate transaction. Notices may be sent to your account email and to our contact email below.

VendorCAD

Based in Knoxville, Tennessee, USA

Email: contact@vendorcad.com

Website: https://vendorcad.com